Brackets troubleshooting

If your brackets aren't visible or the date, time and location aren't visible it could be because of visibility options.

Venue Is Missing, Only Court  Shows


If you bracket games are only showing the court name and not the venue plus court name it's because Use Court Name was checked under your schedule settings.  Navigate to Event -> Event Settings -> Schedule section -> uncheck Use Court Name and give it 1-5 minutes to uncache.  

Brackets Hidden


If a bracket or brackets are hidden from the public it could be one of the following reasons:
  • The bracket is not Active.  Make sure to make the bracket Active from the bracket details page.
  • Show Brackets is deselected under the event settings.  Find your event settings and check Show Brackets.
  • If you are authenticated and can see the bracket, but others can't it's because you are authenticated and the owner, therefore making it visible.  Check the previous two reasons to fix it for other users.
  • If you or someone accessed the bracket before you made the bracket Active or all brackets Visible it maybe cached.  Check back in 1-5 minutes for it to uncache.

Bracket Date, Time, and Location Hidden


If a bracket or brackets date, time, and location are hidden it could be one of the following reasons:

  • Show Schedule is deselected under the event settings.  Find your event settings and check Show Schedule.
  • The schedule Availability Date hasn't been reached under event settings.
  • If you are authenticated and can see the bracket, but others can't it's because you are authenticated and the owner, therefore making it visible.  Check the previous two reasons to fix it for other users.
Note: Please wait 1-5 minutes before changes to take effect since there's a small delay on the visibility of the bracket if seen previously hidden.

Pool Seeds Not Correct


Sometimes the bracket has the incorrect participate for a pool result in the bracket. There could be multiple reasons for this:
  • The pool results are cached for 1-5 minutes. Caching helps load the page faster while it's being hit multiple times per second. Just give it some time to refresh and reload the report to see your update.
  • The bracket winner and/or loser wasn't configured correctly from the bracket builder. Open the bracket in the builder to see if a mistake was made on that game.
  • If you modified the tie breaker rule after the results propagated to a bracket re-save a game from that pool play for it to send the correct results to the bracket.
  • Resave the original game to start the game processing again

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